Before you begin to place an order you should always take a few minutes to get together any engraving you want to put on your items. You should always get the correct spelling of a person’s name and correct title. Always know the correct date of an event and correct dollar amount for sales awards. This can save you a lot of time plus avoid any chance of you entering the wrong information when ordering.
What you need to know:
A) Correct spelling of persons name
B) Correct title of person and abbreviations (credentials) after a persons name. Ex. Dr. Makayla Ross, M.D., MBA
C) Correct date of an event, years of service, and correct quarter for quarterly awards, etc.
D) Correct dollar amounts for sales awards
****tips to remember – on most awards you should include:
Yes, you can make changes on your order, but sometimes we begin work on your order as soon as we receive it, regardless of the due date. If any work has been done on your order you may incur a charge to make changes. Call us immediately at 623-842-9382 to let us know that you need to make a change so that we stop all work on your order pending changes. Changes must be received by email. No phone changes will be accepted for engraved items. Please note that by stopping your order in production, the date that your order will be ready to ship can change. Always try to double check your order before you place it to avoid any extra charges.
Normal production time for most of our Awards is 7-10 working days after your proof Approval. Orders placed after 3pm will go into production on the next business day. (We are CLOSED on Saturday & Sunday) We do offer rush services, please inquire with customer service for details.
All orders will receive an e-proof, you usually should receive the proof next business day. If you order on Fridays after 3:00pm or over the weekend you will get your proof on Tuesday. **** Please note your order dose not go into production until we receive approval on your proof. To avoid a possible delay in your order please make sure to furnish proper contact information on where to email your proof.
File types for logos, copy and images
Acceptable logo files
.eps, .ai, .pdf, .cdr, .tiff, high resolution.jpg
Acceptable copy of verbiage files
.eps, .pdf(letters converted to outlines/curves), .xlsx (excel first and last name in same cell), .doc (word)
Acceptable Image Files
Best: high resolution.tiff (1280 dpi or better)
2nd: high resolution.png (1280 dpi or better)
3rd: high resolution.jpeg (1280 dpi or better)
other acceptable files are: .gif, .bmp, .pdf
Minimum front size 10
Minimum line size .01
We do not limit the amount of engraving that can be applied to your Awards, However please keep in mind that each Award can only fit so many letters and still be legible.
Clear Image, Inc. manufactures all of its awards in our production facility in Glendale, Arizona so inventory is never really an issue. On a rare occasion some acrylic colors or bases colors may be out of stock, if that happens we will notify you immediately.
Please contact customer service at 623-842-9382 before you place a order if you plan on using a PO.
Because all our Awards are custom made and engraved for each customer we do not accept returns. We do offer a 100% Satisfaction Guarantee and will do everything we can to make sure you are happy with your order. Please see “what happens if my order is wrong when I receive it”
Orders shipped to an address in Arizona or picked up at our location are charged 9.2% sales tax. Orders shipped outside the state of Arizona will not have any sales tax. You are responsible for reporting and paying any sales taxes required by your state.
If you have a tax-exempt certificate and you live in the state of Arizona please email a copy of your certificate to: sales@stateshapedawards.com. The state of Arizona requires us to obtain a copy of the certificate and keep it on file at our store.
Yes, we ship to Alaska and Hawaii, but the flat rate shipping and free shipping dose not apply. At this time, we do not do business outside the United States.
Yes, you can cancel your order but sometimes we begin work on your order as soon as we receive it regardless of the date it is due. If any work has been done on your order, you may have to pay for the work already performed. We recommend that you call us at 623-824-9382 as soon as possible to let us know that you need to stop your order. Please do this first so that we may be informed as soon as possible and immediately stop work on your order, then please email the cancellation request to sales@stateshapedawards.com. You will receive a confirmation by email that your cancellation has been received. Once an order has been engraved and completed, no cancellations will be allowed.
If your order is wrong when you get it, Clear Image, Inc. will do everything possible to have it corrected in time for your event. If the error is the responsibility of Clear Image, Inc. we will correct your order and send it out as soon as possible and make every effort to meet your event date at no charge to you. If the error is the responsibility of the buyer, we will correct it for a redo fee plus shipping costs.
If your items are damaged when you receive them, Clear Image, Inc. will do everything we can to correct the situation. Clear Image, Inc. will not be responsible for damage caused by shipping companies. Please call us as soon as you get your order to report any damage and save all packing materials and boxes.
Yes/No. At anytime your order is still in production or still in our facility the shipping method can be change. Once your order has be picked up by the carrier it can not be changed.
Please email us a copy of your logo/artwork to sales@stateshapedawards.com
Please provide us with the following information:
a) Design ideas you may have and / or logo along with verbiage or personalization need.
b) Budget per award if you have one. This will assist us in suggestion awards that fit your needs.
c) The quantity of awards you will need.
d) Event date if there is one.